Q 1: Why I cannot pay the order?
A: You should fill in the correct credict card information when doing payment, not the debit card information and your credit card should be linked to your Aliexpress account. Any question, just contact us first.
Q 2: Why I need to pay Customs duties & taxes?
A : It is buyer' s responsibilities and obligations to pay for the import customs duties and taxes to your local customs. So when your order arrive your customs, please actively cooperate with local customs to pay taxes.
Q 3: Why my package lost?
A: Please make sure your order address is correct, and DO NOT authorize shipping company like DHL/UPS to leave your package at your door at any circum-stances. This will cause packages lost.
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